We are committed to ensuring your satisfaction with our service. You are entitled to request a refund only in the following cases:

• If the official registration period has ended and we have not submitted your application.
• If we fail to submit the application within 7 days from the date of service purchase.

Refund Process:

• Within Egypt: Refunds will be processed via InstaPay within a maximum of 2 business days.
• Outside Egypt: Refunds will be processed via PayPal, with PayPal fees deducted from the refund amount.

To initiate a refund request, please contact us via WhatsApp and provide your Invoice Number. We will process your request within a maximum of two (2) business days.